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At Super Hero, we want you to enjoy every purchase with confidence. If your order doesn't meet your expectations, we're here to make the return or exchange process as simple as possible.
Eligible items may be returned within 14 days of delivery, provided they are:
Unused and in their original condition
Returned with all original packaging, inserts, and accessories
Free from signs of wear or damage caused after delivery
Please note that some products are not eligible for returns.
If you receive an item that is damaged, defective, or different from what you ordered, we'll gladly replace it with the same product or a comparable alternative, subject to stock availability.
To request a return or exchange:
Contact our customer support team.
Provide your order number and a brief explanation of the issue.
Follow the return instructions provided by our team.
Once your request is approved, we'll share the return shipping details.
Return shipping costs are the customer's responsibility unless the item arrived damaged, defective, or incorrect.
We recommend using a tracked shipping service, as we cannot guarantee responsibility for packages lost during transit.
After your returned item has been received and inspected, we'll notify you of the outcome.
If approved, your refund will be processed to your original payment method. Processing times may vary depending on your bank or payment provider.
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, include:
Your order number
Photos of the item
Photos of the packaging (if applicable)
The following items are generally not eligible for returns:
Digital comics and downloadable content
Gift cards
Clearance or final-sale products
Limited-edition releases (unless they arrive damaged or defective)
Have questions about a return, refund, or exchange?
Our support team is always happy to help. Reach out to us, and we'll do our best to resolve your request as quickly as possible.
Thank you for choosing Super Hero. We appreciate your support and hope you enjoy every adventure with us!
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